Please also ensure your pets are treated for fleas and worms prior to boarding. If your pet presents with fleas or worms during their stay they will be treated by us and you will be asked to cover the cost. If your pet has allergy to particular brands of flea treatment it is important you let us know prior to boarding.
If your pet has an existing medical condition it is crucial that we know about this in advance. Any medication that is required should be supplied with clear instructions on its administration. Please ensure there is sufficient medication to cover the boarding period.
When your pet stays with us we take every precaution to ensure their health, safety and wellbeing. Should your pet become unwell we will take immediate action, either by taking them to your own vet or contacting our vet for advice on the action to take. You will be asked to pay the cost of any veterinary fees. Pets that present with a contagious illness or become unwell will be moved into an isolation unit. We will request that you or your agent collect your pet.
Please ensure we have up to date contact information and an emergency/ alternative contact
particularly if you are travelling overseas. This is someone who can collect your pet if they become unwell or make decisions about their wellbeing if we are unable to contact you in a timely manner.
Dogs have all day access to outside areas and sociable dogs of similar size / age play together. Dogs also receive supervised exercise in secure paddock areas.
As our boarding dogs play in groups, dogs must be social with others and comfortable with people. We are unable to board your dog if it is reactive to other dogs
For the safety of all pets, we ask that dogs are on a lead and cats are in a cat carrier on arrival. For the safety of dogs, no chokers or studded collars please, as these can be a hazard when dogs play in groups.
*We are unable to board entire dogs (usually from around the age of 8 months old)
You are welcome to collect your pet earlier than planned but please be aware full boarding fee's will be charged e.g. if you collect you pet earlier than planned you will be charged for the days you have booked.
*Full Boarding Fee's will be charged for all days booked over the Christmas / New Year period and Public Holidays
*Public Holiday Surcharge applies for all relevant Public Holidays