Terms and Conditions
Brackendell Boarding Kennels & Cattery Conditions
For your pet’s wellbeing and the health of other pets at Brackendell Boarding Kennels & Cattery, all animals are required to have up-to-date vaccinations. This includes Kennel Cough vaccinations for dogs, which can prevent or reduce the severity of infection. Vaccinations must be given at least 2 weeks prior to boarding. Please bring your pet’s vaccination certificate with you as we need to sight this upon arrival
First Time Boarding
We require all new dogs to attend an assessment / pre-stay visit (usually a day stay) prior to boarding. This allows us the opportunity to get to know your dog, check how sociable they are with other dogs and gives them the opportunity to get to know our environment prior to boarding.
For safety of all pets, dogs should be on a lead and cats in a carrier on arrival. For the safety of dogs, no chokers or studded collars are allowed, as these can be a hazard when dogs play in groups.
We also occasionally take photos of animals in our care. These photos are sometimes used for advertising purposes or shared on our Facebook page. If you do not wish for your pet’s photo to be used in this way, please speak to us.
TERMS & CONDITIONS OF BOARDING
For your pet's wellbeing and the health of the other pets at Brackendell, all animals are required to have up to date vaccinations. This includes the Canine Cough vaccination (Kennel Cough) for dogs. Canine Cough vaccinations can prevent or reduce the severity of infection for your pet. Vaccinations must be given at least 2 weeks prior to boarding. Please bring your pet's vaccination certificate with you as we will need to sight it on arrival.
Please also ensure your pets are treated for fleas and worms prior to boarding. If your pet presents with fleas or worms during their stay they will be treated by us and you will be asked to cover the cost. If your pet has allergy to particular brands of flea treatment it is important you let us know prior to boarding.
If your pet has an existing medical condition it is crucial that we know about this in advance. Any medication that is required should be supplied with clear instructions on its administration. Please ensure there is sufficient medication to cover the boarding period.
When your pet stays with us we take every precaution to ensure their health, safety and wellbeing. Should your pet become unwell we will take immediate action, either by taking them to your own vet or contacting our vet for advice on the action to take. You will be asked to pay the cost of any veterinary fees. Pets that present with a contagious illness or become unwell will be moved into an isolation unit. We will request that you or your agent collect your pet.
Please ensure we have up to date contact information and an emergency/ alternative contact
particularly if you are travelling overseas. This is someone who can collect your pet if they become unwell or make decisions about their wellbeing if we are unable to contact you in a timely manner.
Dogs have all day access to outside areas and sociable dogs of similar size / age play together. Dogs also receive supervised exercise in secure paddock areas.
As our boarding dogs play in groups, dogs must be social with others and comfortable with people. We are unable to board your dog if it is reactive to other dogs
For the safety of all pets, we ask that dogs are on a lead and cats are in a cat carrier on arrival. For the safety of dogs, no chokers or studded collars please, as these can be a hazard when dogs play in groups.
*We are unable to board entire dogs (usually from around the age of 8 months old)
You are welcome to collect your pet earlier than planned but please be aware full boarding fee's will be charged e.g. if you collect you pet earlier than planned you will be charged for the days you have booked.
*Full Boarding Fee's will be charged for all days booked over the Christmas / New Year period and Public Holidays
*Public Holiday Surcharge applies for all relevant Public Holidays
We reserve the right to:
Make arrangements for any pet left in our care 14 days after the collection date if no contact is made by the owner or the owner's agent
- Refuse entry to dogs that are reactive to other dogs / all dogs must be social and able to get on with others
- We are unable to board dogs that have not been neutered or spayed (usually from around 8 months old)
- Dogs must be able to settle at nighttime (we are in a residential area, out of respect for our neighbours, we are not able to board dogs who are unsettled at night (continually bark)
By leaving your pet in our care it is deemed you accept our terms and conditions of boarding.
